You can return your products in three ways:

I. Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store in Kuwait. 
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund:
    1. If you’ve paid by Knet, you can ask for a Credit Note or a refund to My Credit in your account. 
    2. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

II. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
  2. Wrap and seal your products in their original packaging.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by Knet, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging.
  2. Call us on 18-00-871 to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’re a guest user, you will receive a Return Voucher. If you’ve paid by Knet, you’ll receive a My Credit refund (for registered users) or a Return Voucher (for guest users).
  5. Don't forget to check our returns policy first to see which products you cannot return.