You can return your products in three easy ways.

I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request.
    For Click & Collect orders, registered customers should select the pickup location from their saved addresses, however if you are a guest customer, reach out to the call centre to place your return request and pickup address form.
  2. Wrap and seal your products in their original packaging.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card or bank account account within 4-15 days. If you’ve paid by cash or Knet, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.

II. Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store in Kuwait. 
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund:
    1. If you’ve paid by cash or Knet, you can ask for a Credit Note or a refund to My Credit in your account.
    2. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging.
  2. Call us on 18-00-871 to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt..
  4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher. If you’ve paid by Knet, you’ll receive a My Credit refund (for registered users) or a Return Voucher (for guest users).

Don't forget to check our returns policy first to see which products you cannot return.